UX Research Reader | People’s Expectations and Product Experience

Insights

What I learned from The Evolving Role of Expectations in Long-Term User Experience by Sari Kujala and Talya Miron-Shatz (published in September 2015):

  • People’s expectations before using a product influence how they evaluate it after using it.
  • People with high expectations tend to be overly positive about their experience — especially during the first days of use. If you ask them about their experience then, you won’t get reliable answers.
  • That’s why you need to be careful asking people about their subjective experience after first use. Compare their assessment with their initial expectations and ask them again after having used the product for several days.

Information Architecture and Visual Design Essentials in Two Short Books

Insights

Between Christmas and New Year I found the time to read through two great books. Both are short, entertaining and insightful. One introduces the practice of Information Architecture, the other illustrates basic principles of visual design. I recommend them to anyone who wants to learn more about the essentials of user experience design.

User Experience Design With Distributed Teams – Part 1: Ideation & Sketching

UX Remotely

UPDATE: Instead of continuing with part 2, I decided to not label articles “part 1”  again and instead talk about the topic, collect more ways to do ux work remotely on Twitter and write more specific articles on the subject.

Lately, I’ve been working more and more with teams spread across different cities, countries and timezones. Though there are times when it’s difficult not having everyone in the same room (you know the drill), user experience design can work quite well remotely when you give thought to the tools and methods you are using. Starting with ideation and sketching, I will have a closer look at how the different steps of the ux design process are affected by remote work.

Podcasts I’ve been listening to lately

Insights

During the past few months, I’ve had a longer commute than usual. This is why I subscribed to a lot of new podcasts. Compared to my experiences from a couple of years ago, podcasting has really evolved. There are a lot of quality podcasts out there – both from traditional publishers and independent podcasters. The following podcasts are my favorites right now.

Spiekermann on Government Communication and Form Design

Insights

Some interesting thoughts from 7:16 to 9:02 on how governments communicate with their citizens and how designers could fix it.

There is still horrible government communications. If I look at the text forms. They are just as bad as they were forty years ago. And I could make them a hundred times better in two days. But they don’t realize it’s something that people can do. They go to their advertising agencies, and their advertising agencies aren’t interesting in forms. You know, they do big campaigns. And if they came to me, I would do the form, not the campaign. […]